{"id":2488,"date":"2023-05-28T14:19:27","date_gmt":"2023-05-28T14:19:27","guid":{"rendered":"https:\/\/cleverfixes.com\/?p=2488"},"modified":"2023-10-05T14:04:46","modified_gmt":"2023-10-05T14:04:46","slug":"wyze-camera-offline","status":"publish","type":"post","link":"https:\/\/cleverfixes.com\/wyze-camera-offline\/","title":{"rendered":"Why Is My Wyze Camera Offline? 5 Quick Fixes!"},"content":{"rendered":"\n

Device is offline (error code 90). Please check your internet connection or power cycle the camera.<\/em><\/p>\n\n\n\n

Sound familiar?<\/p>\n\n\n\n

Lately, Wyze forums have been inundated with complaints about cameras unexpectedly losing their connection. The most frequent issue seems to be Error code 90, indicating a problem connecting with the streaming servers, along with several other glitches.<\/strong><\/p>\n\n\n\n

While it might sound alarming, particularly to those who rely on Wyze as part of their daily routine \u2013 such as working parents keeping an eye on their kids… or their feline friends \u2013 let’s take a deep breath.<\/p>\n\n\n\n

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The Clever Fix<\/strong>

If your Wyze Camera is offline, do a power cycle. Unplug the camera from its power source \u2013 either at the wall or the camera side. Wait for at least 5-10 seconds, then plug the camera back in to reinitialize it.<\/p>\n<\/div><\/div>\n\n\n\n

Why is my Wyze Camera offline?<\/strong><\/h2>\n\n\n\n

There could be several reasons why your Wyze camera might go offline. It could be due to power disruptions, a shaky network connection, or even outdated firmware.<\/strong> <\/p>\n\n\n\n

Drawing from my years of experience in diagnosing issues with devices like Wyze, the first advice I’d give when you encounter error code 90<\/a> (or any other offline issues) is to perform a power cycle. <\/p>\n\n\n\n

If that doesn’t help, let’s try some simple device check-ups before diving into more complex solutions. <\/p>\n\n\n\n

You never know \u2013 the problem could be as minor as a setting on your phone or a quirk with your camera cables, right?<\/p>\n\n\n\n

Wyze Device Check-up<\/strong><\/h2>\n\n\n\n
\"Photo<\/figure>\n\n\n\n

Check if you\u2019re using the right cables<\/strong><\/h3>\n\n\n\n

Wyze suggests using the original adapter and cables. If you’re using third-party power cords, make sure they aren’t overly long. Ideally, they should not exceed 16 feet.<\/p>\n\n\n\n

Check if you enabled background refresh settings<\/strong><\/h3>\n\n\n\n

If your Wyze camera is working but the app reports it as offline, it might be because the background refresh isn’t enabled. You can adjust this in your phone\u2019s settings to keep the Wyze app running in the background, even when you’re not actively using it.<\/p>\n\n\n\n

Check the Wyze camera\u2019s signal strength<\/strong><\/h3>\n\n\n\n

You can verify the app’s ability to detect the camera by reviewing its signal strength. If the camera is too far from the base station, the reception could be weak.\u00a0<\/p>\n\n\n\n

To fix this, open the Wyze app and head to Camera Settings<\/strong>. Look up Device Info<\/strong> and navigate to Signal Strength<\/strong>. Ideally, it should have at least three bars of signal for the best performance.<\/p>\n\n\n\n

How to Fix Wyze camera offline<\/strong><\/h2>\n\n\n\n

If your Wyze camera continues to stay offline even after these device check-ups, don’t worry. I’ve got a few more strategies* to aid you with your offline Wyze camera.<\/p>\n\n\n\n

We aim to get it back on track as fast as possible (or at least before you need to call the tech support)!<\/p>\n\n\n\n

*Note: These steps are not applicable to <\/em>Wyze Cam Outdoor<\/em><\/strong>. If your app is offline and you’re using this model, a drained battery might be the culprit. Charging it for four (uninterrupted) hours until it’s full should resolve the issue.<\/em><\/p>\n\n\n\n

1. Reboot your network connection <\/strong><\/h3>\n\n\n\n
\"Screenshot<\/figure>\n\n\n\n

Sometimes a sluggish internet connection could be the reason why your Wyze camera appears offline or shows error codes other than error code 90.<\/p>\n\n\n\n

For a smooth app operation and seamless data syncing, it’s essential to have adequate bandwidth. So, it’s a good idea to check the status of your network. You can tackle this issue in three ways:<\/p>\n\n\n\n

Tip 1: Perform a speed test.<\/strong> Wyze cameras require a minimum upload speed of 1-2 Mbps for SD and 4-7 Mbps for HD. You can use third-party services for this purpose, like the Wyze-recommended: speedtest.net<\/a>.<\/p>\n\n\n\n

Tip 2:<\/strong> Turn off any firewall settings that may obstruct your camera’s internet connection.<\/strong> If you’re connected to an enterprise network, this could also be why your Wyze cam isn’t functioning. Enterprise networks, typically used by businesses, require a username, account name, and password to log in.<\/p>\n\n\n\n

Tip 3: Wyze cameras are specifically designed to operate on a 2.4 GHz network.<\/strong> Modern routers usually offer two bands: 2.4 GHz and 5 GHz. During the setup process, you’ll notice multiple networks that are yours, so be sure to choose the one listed as 2.4 GHz. Connections labeled with a “5” (like 5G, 5 GHz) won’t work with your Wyze camera.<\/p>\n\n\n\n

Note:<\/strong> If the Wyze app continues to show as offline even after switching your network to 2.4 GHz, it might be worth double-checking your internet settings. See if you’re connected to a WEP protocol network. If you are, switch it to WPA\/WPA2, depending on your router\u2019s brand and model.<\/p>\n\n\n\n

2. Clear the cache of your Wyze app<\/h3>\n\n\n\n

Another possible solution is to clear the cache of your Wyze app.\u00a0<\/strong><\/p>\n\n\n\n

Your device’s storage capacity might be reaching its limit, so clearing some space would help. Here\u2019s how to do it:<\/p>\n\n\n\n

For Android devices:<\/strong><\/p>\n\n\n\n