{"id":3138,"date":"2023-10-27T05:22:24","date_gmt":"2023-10-27T05:22:24","guid":{"rendered":"https:\/\/cleverfixes.com\/?p=3138"},"modified":"2024-01-03T14:11:46","modified_gmt":"2024-01-03T14:11:46","slug":"prime-video-not-working-on-samsung-tv","status":"publish","type":"post","link":"https:\/\/cleverfixes.com\/prime-video-not-working-on-samsung-tv\/","title":{"rendered":"Prime Video Not Working on Samsung TV (Why + Easy Fixes)"},"content":{"rendered":"\n

When a streaming app starts acting up, crashes, or refuses to load, it’s natural to point finger the internet as the culprit.<\/p>\n\n\n\n

Yet, if other apps like YouTube, HBO Max, or Disney+ are playing smoothly, it’s likely that the internet isn’t to blame.<\/p>\n\n\n\n

Let’s roll up our sleeves and sort through some solutions to get Prime Video back in the game.<\/p>\n\n\n\n

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The Clever Fix<\/strong>
Give your Samsung TV a fresh start by pressing and holding the Power button on the remote until the TV switches off and back on.<\/p>\n<\/div><\/div>\n\n\n\n

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What\u2019s the problem with Prime Video on my Samsung TV?<\/h2>\n\n\n\n

Typically, TV app issues are due to a shoddy, limited, or non-existent internet connection.<\/p>\n\n\n\n

But when that’s obviously not the case, it becomes a bit of a puzzle – is it a Prime Video glitch or a Samsung TV hiccup?<\/p>\n\n\n\n

At times, the streaming service itself might be having a time-out.<\/p>\n\n\n\n

If that’s the case, all you can do is wait for it to bounce back.<\/p>\n\n\n\n

Or, the app might be crying out for an update, it might be bogged down with too much cache, or your TV might be due for a software update.<\/p>\n\n\n\n

If the TV is the troublemaker, the fix could be as easy as a power refresh, or as involved as a factory reset.<\/p>\n\n\n\n

Of course, a factory reset is our last resort (because let’s face it, who wants to go through the hassle of setting up the TV from scratch again?).<\/p>\n\n\n\n

So, I’ve arranged the fixes from least to most intensive to try and save you from making any drastic changes to your TV.<\/p>\n\n\n\n

<\/p>\n\n\n\n

Do this test first<\/h2>\n\n\n\n

Check if you can run the Prime Video app on another device.<\/strong><\/p>\n\n\n\n

This little test can help figure out if the issue is something within your control.<\/p>\n\n\n\n

If Prime Video is running like a dream on your phone or laptop, it’s clear the issue lies with the Samsung TV or the Prime Video app on your TV.<\/p>\n\n\n\n

You can find the solutions on the next section.<\/p>\n\n\n\n

If Prime Video is not working even on your other devices, then the problem is on the Prime Video’s end. There may have been a system maintenance going on.<\/p>\n\n\n\n

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How to fix Prime Video not working on Samsung TV<\/h2>\n\n\n\n

1. Restart your Samsung TV<\/h3>\n\n\n\n

“Sorry, something went wrong. Please try again later.” <\/p>\n\n\n\n

Getting this message on your Samsung TV is a bummer, especially when you’re trying to figure out why Prime Video isn’t cooperating.<\/p>\n\n\n\n

Here’s the tea, a quick reboot is often a great first step to resolve most tech issues.<\/p>\n\n\n\n

Just a speedy 5-second restart might have Prime Video back to streaming in no time.<\/p>\n\n\n\n

All you need to do is to hold down the remote’s Power button until the TV turns off and power back on.<\/p>\n\n\n\n

Take note to hold the Power button until your Samsung TV starts up.<\/p>\n\n\n\n

But if that doesn’t cut it, stick around, we’ve got more solutions to explore.<\/p>\n\n\n\n

2. Power cycle the TV and Wi-Fi router<\/h3>\n\n\n\n
\"Plugging<\/figure>\n\n\n\n

Even if your internet connection seems alright, power cycling your TV and Wi-Fi router can help clear up those pesky streaming issues like constant buffering, app crashes, or the downright annoying black screen.<\/p>\n\n\n\n

Even when you’re pretty confident about your internet connection, it certainly wouldn’t hurt to give your TV and Wi-Fi router a simultaneous power refresh.<\/p>\n\n\n\n

Here\u2019s your power cycle how-to:<\/p>\n\n\n\n